Local Online Service Index (LOSI)
The 2026 LOSI comprises 101 indicators relating to six criteria: institutional framework (5), content provision (31), service provision (38), participation and engagement (10), e-government infrastructure* (7), and e-government literacy (10).
*Until 2024, this criterion was referred to as "Technology".
Assessment Criteria
Institutional Framework
Focuses on municipal e-government strategy, organizational structure, legislation governing access to information and privacy, and open data policy.
Content Provision
Aims to identify the extent to which essential public information and resources are available online.
Services Provision
Focuses on the availability and delivery of targeted government services.
Participation & Engagement
Assesses the availability of mechanisms and initiatives for interaction and opportunities for public participation in local governance structures.
E-government Infrastructure
Focuses on technical features of the portals — accessibility, functionality, reliability, ease of navigation, visual appeal, and alignment with technology standards.
E-Government Literacy
Assesses the availability of digital features, support mechanisms, and initiatives that enable different population groups, particularly vulnerable groups, to access and use e-government services and e-participation opportunities.
Changes Introduced to 2026 LOSI Methodology
The 2026 Local Online Service Index (LOSI) comprises 101 indicators across six criteria, an increase of six indicators from the 95 indicators assessed in 2024. The revised composition updates the assessment of local government online services while retaining the six-criterion framework.
Compared with 2024, content provision increases from 30 to 31 indicators, and service provision increases from 30 to 38 indicators. E-government infrastructure, the criterion referred to as "Technology" until 2024, comprises 7 indicators, compared with 10 in 2024. Institutional framework remains at 5 indicators, and participation and engagement remains at 10 indicators.
The e-government literacy subindex was introduced in 2024 and is retained in the 2026 methodology with 10 indicators. It continues to assess the ability of all segments of the population, especially vulnerable groups, to benefit from e-government services and e-participation opportunities.
LOSI Subindex Composition: 2024 vs 2026
| Subindex | LOSI 2024 Indicators | LOSI 2026 Indicators |
|---|---|---|
| Institutional framework | 5 | 5 |
| Content provision | 30 | 31 |
| Service provision | 30 | 38 |
| Participation and engagement | 10 | 10 |
| Technology / E-government infrastructure* | 10 | 7 |
| E-government literacy | 10 | 10 |
| Total | 95 | 101 |
*Until 2024, this criterion was referred to as "Technology".
Key Facts
- Covers 194 cities worldwide
- First introduced in 2018
- Evaluates 6 key dimensions
- 101 indicators in 2026
- Scores range from 0 to 1
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