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Department of Economic and Social Affairs Public Institutions

Local Online Services Index (LOSI) Outcomes


The Local Online Service Index (LOSI) methodology evaluates how effectively municipalities deliver digital services to the public. Its application is essential in identifying areas for enhancement, ensuring that online platforms are inclusive, accessible, and well-structured.

By assessing indicators such as e-government literacy, participation and engagement, institutional frameworks, and content provision, LOSI supports capacity building by pinpointing strengths and gaps in local digital governance. It provides municipalities with valuable insights to improve service accessibility, public engagement, and transparency while also guiding policy development and the creation of more effective digital frameworks.

LOSI Methodology Application

A joint initiative of UN DESA & UNU-EGOV since 2018

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Countries
Completed
0
Countries
Ongoing
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Cities
Assessed
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Webinars
Delivered
Regional Distribution (Completed)
Americas
1
Asia
3
Europe
2
Middle East
2
Africa
2

Completed Projects

10 Countries
Cities Assessed:
Leicester Portsmouth Glasgow Cardiff Belfast Middlesbrough Wigan Leeds North Yorkshire Brighton & Hove Rutland Bracknell Forest
Cities Assessed:
Seoul Ulsan Sejong Busan Incheon Daegu Daejeon Gwangju
Cities Assessed:
Cape Town eThekwini (Durban) Johannesburg
Cities Assessed:
Tunis Manouba Nabeul Ariana Jendouba Zaghouan Beja Ben Arous Bizerte Dahmani Siliana Mahdia Sfax Sidi Bouzid Kasserine Sousse Menzel Mehiri Monastir Djerba Gabes Kebili Sened Tataouine Tozeur
Webinar Series — Episode 6 February 13, 2025
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Cities Assessed:
Patra Kalamata Heraklion Piraeus Chania Thessaloniki Larissa Kavala Xanthi Kallithea Korinthos Lamia Salamina Kos Rhodes Drama Corfu Rethymno Peristeri Acharnes Trikala Agrinio Athens Chalkida Mykonos Agios Nikolaos Mytilene Delfoi Serres Kozani Volos Syros-Ermoupolis Igoumenitsa Fyli Lefkada Chios Veria Arta Thira Naxos Thiva Nea Propontida Ioannina Chalandri
Webinar Series — Episode 7 January 28, 2026
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Cities Assessed:
Tashkent Fergana Bukhara Andijan Nukus Gulistan Nurafshan Termez Jizzakh Urgench Karshi Samarkand Navoiy Namangan
Webinar Series — Episode 4 February 7, 2024
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Cities Assessed:
Agartala Ahmedabad Aizawl Bangalore Bhubaneshwar Chandigarh Chennai Dehradun Dimapur Hyderabad Mumbai New Delhi Panjim Patna Port Blair Puducherry Silvassa Srinagar
Webinar Series — Episode 5 May 15, 2024
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Cities Assessed:
São Paulo Curitiba São Bernardo do Campo Belo Horizonte Santo André Fortaleza Natal Sorocaba Campo Grande Goiânia Niterói Osasco Recife Rio de Janeiro Campinas São José dos Campos Boa Vista Salvador Aracaju Brasília Cuiabá Manaus Belém Porto Alegre Teresina Vila Velha Caxias do Sul Guarulhos Joinville Maceió Vitória Campos dos Goytacazes Londrina Ribeirão Preto São Luís Contagem Nova Iguaçu São Gonçalo Florianópolis João Pessoa Serra Feira de Santana Jaboatão dos Guararapes Macapá Palmas Aparecida de Goiânia Porto Velho Juiz de Fora Duque de Caxias Belford Roxo Rio Branco Ananindeua
Webinar Series — Episode 1 January 25, 2022
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Cities Assessed:
Amman Irbid AlZarqa AlMafraq Maan AlQuweera Jerash AlFuhays Madaba AlDolail Sahab Naour AlJeeza Ainalbasha AlRussifah AlKarak As-Salt Deiralla
Webinar Series — Episode 2 September 7, 2022
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West Bank:
Abu Dis al-Bireh Beit Jala Beit Sahour Bethlehem Halhul Hebron (al-Khalil) Jenin Jericho Nablus Qalqilya Ramallah Tubas Tulkarm
Gaza Strip:
Beit Hanoun Beit Lahia Gaza City (Ghazzah) Jabalia Khan Yunis Rafah
Webinar Series — Episode 3 June 21, 2023
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Ongoing Projects

2026
Argentina flag Argentina
Brazil flag Brazil
India flag India
Kingdom of Saudi Arabia flag Kingdom of Saudi Arabia
Mozambique flag Mozambique
Republic of Korea flag Republic of Korea
United Republic of Tanzania flag United Republic of Tanzania
Italy flag Italy
Regional Coverage
Americas: Brazil
Asia: Republic of Korea, Uzbekistan, India
Europe: United Kingdom, Greece
Middle East: Jordan, Palestine
Africa: South Africa, Tunisia
Browse City Data

Explore how cities worldwide perform on local e-government indicators.

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UN EKAP Assistant
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