National Toolkit

• Become an OSI Expert: Learn about each Online Service Index (OSI) component – from institutional framework to technology, participation, service and content provision – and HCI subcomponent – e-government literacy, with practical steps for improvement.
• Empower Effective Service Delivery: Discover how to leverage technology and best practices to deliver essential services efficiently and inclusively, reaching all people.
• Contribute to SDGs & Development: Understand how improved e-government drives progress towards Sustainable Development Goals (SDGs) and national development objectives.

• Foundational Knowledge: Grasp the core principles of e-government, the significance of OSI, and the importance of measuring and evaluating progress.
• Deep Dive into OSI: Explore each OSI component in detail with clear descriptions, practical guidelines, and real-world case studies to learn from successful implementations.
• Expand Your Expertise: Gain additional insights into e-government literacy – a subcomponent of the Human Capital Index (HCI) – and delve into the Member State Questionnaire (MSQ) to understand data collection for e-government effectively.

• Welcome & Course Overview
• Module 1. Introduction
• Module 2. Features for a successful national e-government system
• 2.1 Institutional Framework: Indicators (26) guide and cases
• 2.2 Content Provision: Indicators (8) guide and cases
• 2.3 Service Provision: Indicators (57) guide and cases
• 2.4 E-Participation: Indicators (58) guide and cases
• 2.5 Technology: Indicators (16) guide and cases
• 2.6 E-Government Literacy (HCI subcomponent): Indicators (18) guide and cases
• Module 3. Member States Questionnaire (MSQ)
• Compendium of Best Practices around OSI

This toolkit serves as a comprehensive guide for users, presenting one indicative approach to understanding how to achieve specific features of the OSI instrument. These guidelines are the result of desktop research but are not exhaustive, and users are encouraged to explore alternative methods.

The toolkit recognizes the diverse ways these features can be implemented across countries, emphasizing that it is not prescriptive but rather a flexible resource. It does not assert that its suggestions are the only methods. Users are invited to share their insights and recommendations on how these features can be applied in national portals.

The training toolkit is free of charge. If you have any questions about the toolkit, please send an email to dpidg@un.org.

Continue your learning journey by checking out the Local E-Government Toolkit based on the Local Online Service Index (LOSI).