Local E-Government Toolkit
Related SDGs:
Keywords: Local Governments, E-Government, LOSI, Digitalization, Capacity Building, SDG 11
Language: English
Learning Outcomes
The learning outcomes of this training toolkit are crafted to address the frequently voiced challenges associated with implementing and improving government capacities for inclusive and effective local e-government. Consequently, the toolkit is designed to dismantle these barriers, fostering a more effective realization of the various components of the LOSI (Local Online Services Index) and, in turn, contributing to the attainment of SDG 11, for Sustainable Cities and Communities.
Upon successfully completing the training, learners can anticipate:
- Gain a Fundamental Understanding on Local Government Digitalization (LGD): LGD principles, threats, opportunities, and the role of Measuring and Evaluating (M&E) at the local level.
- Explore In-Depth Guides around LOSI: Learn more about specific LOSI areas, i.e. institutional framework, technology, participation and engagement, services, e-government literacy and content provision.
- Gain Complementary Insights: Access detailed insights on the United Nations E-Government Survey findings and the Local Government Questionnaire (LGQ).
- Learn About The Typical Disabling and Empowering Conditions: Enablers and challenges faced by Local Governments in delivering public online services.
- Find out How You Can Get Involved: Discover next steps for the LOSI, including expanding its user base and promoting the importance of measuring local e-government initiatives.
Content and Structure
The Toolkit consists of the following modules and sessions, suitable for both individual and organizational use and for training purposes:
- Welcome & Course Overview
- Module 1. Introduction
- Module 2. Features for a successful local e-government system
- 2.1 Institutional Framework: Indicators (6) guide and cases
- 2.2 Content Provision: Indicators (30) guide and cases
- 2.3 Services Provision: Indicators (22) guide and cases
- 2.4 Participation and Engagement: Indicators (15) guide and cases
- 2.5 E-Government Literacy: Indicators (10) guide and cases
- 2.6 Technology: Indicators (12) guide and cases
- Module 3. About The Local Government Questionnaire
- Compendium of Best Practices around LOSI
- Submit your own best practice around LOSI
Targeted Audience
Civil Servants
High-level civil servants responsible for digital transformation and public service delivery at the national and local levels.
Local Government Officials
Local government officials responsible for digital government and online service delivery at the municipal level.
Management Institutions
Representatives of Management Development Institutions, especially those involved in capacity building in e-government.
Development Partners
Representatives of development partners involved in supporting digital transformation of public sector and public administration capacity development.
Disclaimer
This toolkit serves as a comprehensive guide for users, presenting one indicative approach to understanding how to achieve specific features of the LOSI instrument. These guidelines are the result of desktop research but are not exhaustive, and users are encouraged to explore alternative methods.
The toolkit recognizes the diverse ways these features can be implemented across countries and cities, emphasizing that it is not prescriptive but rather a flexible resource. It does not assert that its suggestions are the only methods. Users are invited to share their insights and recommendations on how these features can be applied in local portals by submitting through this form.
Digital Learning Centre
Discover the latest insights on your city's e-government performance in the United Nations E-Government Survey 2024 — Local E-Government Chapter.
Enroll in our interactive moodle course on the local e-government toolkit here.
Interested in the theoretical foundations of local e-government? Join our course here.
Additional Information
This toolkit is free of charge. If you have any questions about the toolkit, please send an email to dpidg@un.org.
Continue your learning journey by checking out the National E-Government Toolkit based on the Online Service Index (OSI).
Toolkit Highlights
- Free of charge
- Covers all LOSI components
- 95 indicators across 6 areas
- Real-world case studies
- Aligned with SDGs 9, 11, 16, 17
- Includes LGQ training
- Interactive moodle course available
Browse City Data
Discover how cities worldwide perform on local e-government indicators.
View City Data View Reports